Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible for a return, your item must: • Be in the same condition that you received it • Be unworn, unwashed and unused • Have all original tags and labels attached • Be in the original packaging • Include a receipt or proof of purchase HOW TO START A RETURN To start a return, contact us at support@capricornbaby.com with your order number and the email or phone number used at checkout. If your return is accepted, we’ll send you instructions and a prepaid return label. Items sent back to us without first requesting a return will not be accepted. FREE RETURN SHIPPING We currently offer free return shipping on approved returns for eligible orders. If your return is approved but does not qualify for free return shipping under our rules, we’ll let you know before you send anything back. DAMAGED, DEFECTIVE OR WRONG ITEMS Please inspect your order upon delivery and contact us immediately if an item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right. Photos may be required. ITEMS THAT CANNOT BE RETURNED The following items are not eligible for return: • Gift cards • Digital products or downloads • Final sale items clearly marked “Final Sale” at checkout (Once we launch specific collections such as underwear/boxers and perfume, some of those items may be marked as final sale and will not be returnable. Any such items will be clearly labeled on the product page.) EXCHANGES The fastest way to get the item you want is to return the item you have and place a new order once your return is approved. In some cases we may be able to process a direct exchange, depending on stock availability. REFUNDS Once we receive and inspect your return, we’ll notify you whether the refund is approved. If approved, you can choose: • A refund to your original payment method, or • Store credit (Capricorn Cash) for use on future purchases. Refunds may take 5–10 business days to appear on your statement, depending on your bank or card issuer. QUESTIONS For any questions about returns, you can reach us at support@capricornbaby.com.