Cancellation policy
Purchase Options Cancellation Policy
At Capricorn Baby, we offer flexible purchase options to give you control over your orders, including memberships, subscriptions, and pre-scheduled deliveries. This policy explains how cancellations work and what you can expect when managing your purchase options.
✔️ Membership & Subscription Orders
All recurring membership and subscription plans (including The Pride Membership and any auto-renewing services) are billed automatically based on the selected billing cycle.
- You may cancel your membership or subscription at any time before the next billing date.
- After cancellation, your benefits remain active until your current billing cycle ends.
- Payments already processed are non-refundable.
✔️ How to Cancel
To cancel or modify a recurring purchase option, please use one of the following:
- Your customer account dashboard (if available)
- Email us directly at support@capricornbaby.com
- Include your full name, order number, and the purchase option you want to change
✔️ One-Time Purchases
One-time purchases cannot be “canceled” after an order is submitted, but you may request an adjustment if the order has not shipped yet. Once shipped, the order will follow our Return & Refund Policy.
✔️ Auto-Renewal Terms
- Your plan will renew automatically unless canceled before the renewal date.
- Renewals are charged using the payment method on file.
- Failed payments may temporarily pause your membership benefits.
✔️ Special Items (Final Sale)
Certain items — including boxers, accessories, perfume, discounted items, and limited-edition drops — are marked final sale and cannot be canceled or refunded once purchased.
✔️ Need Help?
If you have questions or need help canceling or modifying a purchase option, contact us anytime at:
Email: support@capricornbaby.com
Website: www.capricornbaby.com
We’re here to help and make the process easy for you.