Client Services

You will receive an order confirmation email right after checkout. If you do not see it, please check your spam folder or contact us with the name and email used at checkout.

Orders can be changed only before they ship. Contact us as soon as possible with your order number. Once an order has shipped, it follows our Refund Policy.

Prices are listed in U.S. dollars and shown in your local currency when you choose your country. The final total is always shown at checkout before you pay.

Capricorn Baby ships worldwide from the United States. Most orders are processed within 1–3 business days.

• Complimentary Standard (3–7 business days) on orders of $50 or more
• Standard (3–7 business days): $7.99 on orders under $50
• Express (2–3 business days): $14.75

• Complimentary International Standard on orders of $300 USD or more
• International Standard (7–21 business days): from $19 USD
• International Express (3–7 business days): from $49 USD

Rates are based on the total weight of your order and are shown at checkout before you pay. Customs clearance can add time to delivery.

Once your order ships, you will receive a confirmation email with tracking information.

Contact us with your order number. If a package is lost or damaged in transit, or we shipped the wrong item, we will make it right. See our Shipping Policy.

For international orders, import duties and taxes are calculated and collected at checkout, so the total you see is the total you pay.

If a carrier or customs office ever asks you for an additional fee at delivery, contact us with your order number and receipt and we will make it right.

You have 30 days after receiving your item to request a return. Items must be unworn, unwashed and unused, with all original tags attached, in their original packaging, with proof of purchase.

For hygiene reasons, underwear and boxers cannot be returned unless they arrive defective. Gift cards, digital products, memberships and items marked Final Sale are also not returnable.

Email support@capricornbaby.com with your order number. If your return is approved, we will send instructions, and a prepaid return label for U.S. orders. Items sent back without an approved return will not be accepted.

International customers are responsible for return shipping costs. Duties and taxes paid on import are not refundable.

Please inspect your order on delivery and contact us within 7 days. Photos may be requested. We will replace the item or refund it in full, including shipping.

The fastest way to get a different size is to return your item and place a new order once the return is approved.

Once your return is received and inspected, we will email you the result. Approved refunds go to your original payment method, or you can choose store credit (Capricorn Cash). Refunds can take 5–10 business days to appear, depending on your bank.

• PASS: $24.99 for 30 days (one-time)
• PRIDE: $19.99 per month
• GOLD: $49.99 every 3 months
• BLACK: $119 per year

Benefits are described on the Pride Membership page.

Yes. Recurring plans renew automatically on the billing cycle you choose, using the payment method on file, until you cancel. If a payment fails, benefits may be paused until it is resolved.

You can cancel at any time before your next billing date from your customer account (Subscriptions), or by emailing support@capricornbaby.com with your full name and order number. Your benefits stay active until the end of the current billing cycle. Payments already processed are non-refundable. See our Cancellation Policy.